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Dorinha Canada
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Dorinha Jeans Wear

Frequently Asked Questions
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Frequently asked questions

ABOUT DORINHA WEAR

Q: Where is the Dorinha Wear corporate office located?
A: Dorinha Wear corporate headquarters is in Vancouver, British Columbia, Canada. Contact for our corporate office:

Dorinha Jeans Wear
2014-1396 Richards Street
Vancouver, B.C. V6B 3G6, Canada
604 687-3993 office 604 687-3979 fax

Q: What is the Dorinha Wear Mission Statement?
A: At Dorinha Wear, we are committed to being a worldwide leader in the fashion industry. We will deliver products and services of uncompromising quality and integrity consistent with our brand and our image.

We are committed to listening and responding to the needs of our customers, associates and business partners, and to honoring their individual value.

We are dedicated to personal and professional enrichment through an environment of open communication, creativity, teamwork, trust and respect. We continue to give back to the community, support humanity and protect the environment as part of our responsibility.

We remain committed to an entrepreneurial spirit that fuels the growth of our company and that achieves increased shareholder value.

Through principled leadership we will embrace diversity and cultivate strength, pride and passion to align our personal and professional lives.

Q: Where does Dorinha Wear purchase its fabrics?
A: The fabrics used by Dorinha Wear Come from Brazil.

Q: How did Dorinha Wear get its name?
A: Dorinha Wear is named after its designer, Dorinha (pronounced DOR-RIN-YA). Dorinha says: "Many times, people have asked me about my name and have told me how great it sounds; it's been pronounced so many ways by so many different people, but it still has a Brazilian feeling to it."


BILLING

Q: How can I pay for purchases made at Dorinha Wear Online?
A: Dorinha Wear Online accepts the following major credit cards:

  • VISA
  • MASTERCARD
  • AMERICAN EXPRESS
  • DINNERS CLUB
  • Money Orders
  • PayPal - by email request

Q: When is my credit card billed?
A: Your credit card will only be billed when your order is processed.

Q: Why do I have to pay sales tax on my order? (Canada only)
A: Dorinha Wear Is required by law to charge sales tax to orders shipped in Canada. Sales tax does not apply to orders shipped to addresses in other states or countries


CARE INSTRUCTIONS

Q: How should I care for my Dorinha Wear products?
A: To fully enjoy your new Dorinha Wear product, please make sure you read the item label and follow the care instructions. Here are a few more tips for keeping your items looking their very best:

For dark denim (raw or rinse):
Add 1/2 cup of white vinegar to the water when you wash your jeans the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and tear and delay fading. Coldwater. Low heat in dryer.

For ribbed knits:
To maintain an item's shape, wash it in cold water and dry flat. To maximize shrinkage, wash in warm water and dry in hot air.

For silk screened items:
Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft. For items with rhinestones or glitter: Follow the instructions for silk screened items.


CUSTOMER SERVICE

Q: How can I reach Customer Service?
A: Please visit our contact page.

ORDER INFORMATION

Q: How will I know if my order is confirmed?
A: If you provide a valid email address during the checkout process, you will receive an confirmation email from Dorinha Wear.

Q: Where does Dorinha Wear Online accept orders from?
A: We are able to accept international and North American orders, including the 48 continental United States as well as Alaska and Hawaii.

OUT-OF-STOCK ITEMS

Q: What happens if I place an order and Dorinha Wear does not have the item in stock?
A: While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items or just the size. Make sure when placing the order the that next to size it dosn't say Out-of-stock.

PRIVACY & SECURITY

Q: What is the Customer Information Policy for Dorinha Wear Online?
A: Dorinha Wear Compiles customer information in an effort to improve and enhance our customers' online shopping experience. We may use this information for marketing and promotional purposes. We do NOT provide or sell online customer information to any outside companies or third parties. If at any time you wish to remove Your Profile information, contact customer service.

Q: What is the Information Security Policy for Dorinha Wear Online?
A: Providing a safe and secure environment for your order information is our top priority. Taking advantage of Secure Sockets Layer (SSL) technology, Dorinha Wear Ensures the security of your online transaction. The Dorinha Wear Online Store is powered by Microsoft and Verisign and uses Cyber source SSL technology - the industry standard for encryption technology to create a secure transaction environment for commerce on the Internet. SSL technology encrypts files allowing only Dorinha Wear To decode your information.

RETURNS & EXCHANGES

Q: How can I return or exchange merchandise ordered from Dorinha Wear Online?
A: At Dorinha Wear Online, we want you to be 100% satisfied with your purchases. We'll happily accept the return or exchange of unworn, unwashed or defective items. Need a different size? Color? Style? We'll send it to you! Simply choose one of the following convenient options to make a return or exchange:

Return or Exchange by Mail:

Complete the Return/Exchange Form included in your original shipment and enclose it with the item in its original packaging (when possible). Affix the enclosed shipping label to ensure correct delivery. When exchanging items, be sure to indicate the replacement item, including the style number, color, and size. Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Do Not Return Goods By UPS or DHL. Any charges by UPS to DJW will be applied to your credit card.

If you need more than one exchange, your credit card will be charged for the second shipping.)
Click to download our Return & Exchange Form , print it and fill out all info requested. If you have any problem to open the file, go to www.adobe.com and download the free Acrobat Reader. If you have misplaced your Dorinha Wear Return/Exchange label, please send your pre-paid, insured package to:

Dorinha Wear
E-Commerce Returns
2014-1396 Richards Street
Vancouver, B.C. V6B 3G6
Canada

Refunds and exchanges are processed when item(s) are received. Dorinha Wear Will pay the shipping charges for orders processed as exchanges. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

GIFTS RETURNS

If you would like to return an item you received as a gift, please follow the instructions for returns or exchanges. Gift returns will be refunded in the original tender used.

Q: What is your return policy?
A: Dorinha Wear Will gladly accept returns and exchanges with the original receipt and tags attached for up to 30 days after the original purchase. Sale merchandise may be exchanged only. Returns will be refunded in the method of original payment. Gift recipients may receive a refund check or exchange for equal or lesser value.

SHIPPING

Q: What are my shipping options and rates?
A: Dorinha Wear Online orders may be shipped one of the following ways:

DHL ® 3 - 4 Days
North America Only 8/9 Days
International Only (+/-15 Days)

Q: How long does it take before my order is shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. PST) are typically shipped within 48 hours.

Q: Can I have my order shipped to multiple addresses?
A: If you would like to send a shipment to another address, you will be asked in the shopping cart for second address. We may follow up and call to confirm the address.

Q: Once my order is shipped, how can I track it?
A: Email us your order confirmation and that you would like a tracking number for your order.

SIZE CHARTS

Q: How do I know what size to order?
A: Please visit the Size Chart section, which contains information on sizing and the proper way to take your measurements.
If you have further size or fit questions, please email our Customer Service Department.

TECHNICAL QUESTIONS

Q: What browser works best with the DORINHAWEAR.COM site?
A: Our technical team makes every effort to ensure the site will be compatible with every browser, but the DORINHAWEAR.COM site is optimized for Netscape and Internet Explorer 4.0 browsers and above, with a screen resolution set to 1024X768. JavaScript and Cookies must be enabled. Please see your browser's help section for more information.

YOUR PROFILE

Q: Why should I save a profile?
A: By saving Your Profile with a Username and Password, you'll cut your Checkout time in half. Sign in when you make a purchase and we'll automatically fill in the forms with all of your billing and shipping information. You'll also be the first to hear about sales, new merchandise and contests.

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